Shipping Policy

 

At ONSEEN, we are committed to providing a seamless shopping experience for our customers in the United States and Europe. Please take a moment to review our Shipping Policy to understand how we handle the delivery of our products.

Shipping Locations

We offer shipping from the United States and Europe, serving mainland USA (excluding Hawaii, Alaska, and other outlying islands) and Europe (excluding certain islands that are not serviceable).

Shipping Fees

All orders over $99 qualify for free shipping. For orders below this amount, a flat rate shipping fee of $9.90 will apply.

Delivery Time

The delivery time typically ranges from 3 to 7 business days, depending on your location. Please note that weekends and holidays may extend delivery times. Your order's actual shipping date is determined by the logistics provider's pickup time.

Returns and Exchanges

In the rare event that you receive damaged goods, please promptly take photos for evidence and contact us within 24 hours of receipt. If you encounter any issues during installation or use, our customer service team is here to assist you with professional guidance and dedicated after-sales support.

Order Accuracy

When placing an order, it is crucial to double-check the product information you intend to purchase. If you have any questions or concerns about product usage, please don't hesitate to contact our customer service team. Please note that once the shipment is picked up by the courier, we do not support unconditional refunds. If a refund is needed, you will be responsible for return shipping costs.

We aim to make your shopping experience with ONSEEN as hassle-free as possible. If you have any further questions or need assistance, please feel free to reach out to our customer service team. Your satisfaction is our priority. Thank you for choosing ONSEEN!