Return Policy

At ONSEEN, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a flexible return policy to ensure your peace of mind. Please read our return policy carefully to understand how returns are handled.

Returns Eligibility

  • To be eligible for a return, the item must be in its original condition and packaging, unused, and with all included accessories and documentation.
  • Returns are accepted within 30 days of the date of delivery.

Initiating a Return

  • To initiate a return, please contact our Customer Service team at support@onseenhome.com with your order details and the reason for the return. We will provide you with instructions on how to proceed.

Return Shipping

  • Customers are responsible for the cost of return shipping, except in cases where the item received is damaged or defective.
  • We recommend using a traceable shipping method to ensure your return is received by us.

Refunds

  • Once your return is received and inspected, we will process your refund to the original payment method within 5 business days.
  • Refunds may take additional time to appear on your statement depending on your payment provider.

Non-Returnable Items

  • Certain items, such as list non-returnable items, are not eligible for return. Please check the product listing or contact our Customer Service team if you have any questions.

Warranty

  • Our products are backed by a 3-year warranty. Please refer to the product warranty card for details on coverage and claims procedures.

Liability Disclaimer

  • ONSEEN shall not be liable for any incidental, consequential, or indirect damages arising out of the use or inability to use our products, even if we have been advised of the possibility of such damages.
  • ONSEEN's liability shall be limited to the purchase price of the product.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our Customer Service team at support@onseenhome.com. We are here to help.

We value your satisfaction and appreciate your trust in ONSEEN. Thank you for choosing our products!