Customer Support
At ONSEEN, we take pride in providing exceptional customer support to ensure your experience with our products is nothing short of outstanding. Our dedicated Customer Support team is here to assist you with any questions, concerns, or assistance you may need. Please review the information below for details on how to reach us and our commitment to customer satisfaction.
Contact Us
You can reach our Customer Support team via the following methods:
- Email:Β support@onseenhome.com
- WhatsApp:Β
Our Customer Support team is available to assist you during our business hours, which are Monday to Friday: 9:00 AM - 5:00 PM ET. We strive to respond to emails and inquiries promptly.
Our Commitment to You
- Product Assistance: Our team is knowledgeable about our products and can provide you with information, troubleshooting guidance, and usage tips.
- Order Inquiries: If you have questions about your order, such as tracking information, delivery status, or returns, we are here to help.
- Warranty Support: If you encounter any issues covered under our warranty policy, we will guide you through the warranty claim process.
Liability Disclaimer
- ONSEEN shall not be liable for any incidental, consequential, or indirect damages arising out of the use or inability to use our products or services, even if we have been advised of the possibility of such damages.
- ONSEEN's liability shall be limited to the purchase price of the product or service.
Feedback and Suggestions
We value your feedback and suggestions. If you have any recommendations for how we can improve our products or services, please feel free to share them with our team. Your input is essential to our continuous improvement efforts.
Thank you for choosing ONSEEN. We appreciate your trust in our brand, and we are here to support you every step of the way. If you need assistance or have any questions, please do not hesitate to reach out to our Customer Support team at [support@onseenhome.com] during our specified working hours.